Refund & cancellation policy

1. General

1.1Refunds are handled according to this policy, the Gameoro Terms of Service and applicable law.

1.2Nothing in this policy removes mandatory consumer rights.

2. Non-Delivery

2.1If a Seller does not deliver an Order as promised, the Buyer may report the issue to Gameoro.

2.2After review, Gameoro may cancel the Order and issue an applicable refund.

3. Invalid Or Misrepresented Listing

3.1A Buyer may report a Listing that:

materially differs from its description;

contains invalid credentials;

omits a material restriction;

cannot provide the promised access.

3.2Gameoro may investigate and determine the appropriate outcome subject to applicable law.

4. Account Recovery

4.1Where a qualifying Game Account is recovered or reclaimed by a Seller during an applicable protection period, Gameoro may cancel the transaction and refund the Buyer where supported by the evidence.

5. Consumer Cancellation Rights

5.1Where applicable UK consumer law provides a cancellation or right-to-withdraw period, Gameoro will comply with those requirements.

5.2For digital content or digital services, any applicable exception will only be relied upon where legally permitted and the required consumer consent and acknowledgement have been obtained.

6. Refund Method

6.1Approved refunds will normally be returned through the original payment method where reasonably practicable.

7. Chargebacks

7.1Users must not use chargebacks fraudulently or to obtain duplicate recovery of funds.

7.2Nothing in this section restricts lawful consumer rights.

8. How To Request A Refund

8.1Contact:

support@gameoro.store

8.2Include:

Order ID;

account email;

reason for the request;

relevant evidence.